Frequently Asked Question

How can we help you?

Answers to the most common questions about materials, jewelry care, orders, and shipping.

Orders

What should I do if I can't find the option I'm looking for on the website?

Contact Sara Grace directly: she will be happy to listen to your requests and try to satisfy them, for example if you want a gold jewel or have special needs.

What does my order include?

Your jewelry will be carefully packaged, whether you're buying it for yourself or as a gift. You'll also find a small card where you can write a personalized message.

Where do I find my order confirmation?

Your order confirmation will be sent via email once your payment has been processed.

How long does it take to prepare my jewel?

The process of creating and shipping your jewelry takes approximately 14 business days.

Jewelry Care

Why does my silver jewelry tarnish?

Pure silver is too soft, and to harden it, it's alloyed with copper, which can oxidize. We chose an alloy with less copper and more zinc to reduce tarnishing, but it's best to avoid contact with sweat, creams, and perfumes.

Shipments

Can I track my order?

The tracking link for your order will be available upon request. You can also contact the courier by phone to arrange a convenient delivery time or, if you prefer, request delivery of your package to one of the DHL Service Points in your area.

When will my order arrive?

Sara Grace Jewelry is a small business, and as such, cannot hold large quantities of items in stock. For this reason, once you place your order, preparation and shipping will take approximately 14 business days. Care and dedication take time!

When does shipping become free?

Shipping is free on all orders over €150. For orders under €150, shipping costs will be calculated and displayed at checkout.

How long does shipping take?

Shipping to Italy and the EU takes approximately three business days.