We accept major digital and card payment methods to ensure a secure and worry-free purchase. Whether you prefer PayPal for its convenience, or Visa, Maestro, and Mastercard credit and debit cards, you will always find an option that suits you. All payments are protected by SSL encryption and processed through certified gateways, so your data is always safe.
Payments accepted are PayPal, Visa, Maestro, and Mastercard.
Every Sara Grace Jewelry piece is shipped with the utmost care, packaged in our dedicated packaging. Shipments within Italy and the European Union take approximately three business days from the moment of dispatch. Please note that, as this is an artisan small business, each piece is prepared by hand by Sara: processing times are additional to delivery times. You will always receive an email with a tracking number to follow your order in real-time.
Shipping within Italy and the EU takes approximately three working days.
Sara Grace Jewelry is a small business, and as such, does not have the capacity to stock large quantities of items. For this reason, from the moment you place your order, preparation and shipping will take approximately 15 business days. Care and dedication take time!
The link to track your order will be sent to you via email by the courier as soon as the goods are entrusted to him.
You will also have the possibility to arrange by telephone with the courier to arrange the collection time or to have your package delivered to one of the DHL service points in your area.
Here you will find everything you need to know about the purchasing process: from how to place an order, to artisan crafting times, to the materials used. Sara Grace Jewelry is a small business that creates each custom piece with care and dedication — which is why every order is unique. If you have special needs or can't find the option you're looking for, Sara is always available to listen.
You can cancel an order no later than 24 hours from the purchase by writing to the email saraponte123@gmail.com and indicating your order number.
You can order directly from the website or contact Sara Grace via her social media channels or the website chat.
Confirmation of your order will arrive via email as soon as you have made the payment.
The process of creating your jewel takes about 14 business days. Rings might take a little longer, as they need to be sized correctly.
Your jewelry will be carefully packaged, whether you're buying it for yourself or as a gift. You'll also find a small card where you can write a personalized message.
Contact Sara Grace directly: she will be happy to hear your requests and try to fulfill them, for example if you want a gold piece of jewelry or have specific needs.
Pure silver is too soft and is therefore alloyed with copper to give it hardness, which can oxidize. We have chosen an alloy with less copper and more zinc to reduce tarnishing, but it is best to avoid contact with sweat, creams and perfumes. If you want extra protection, you can request rhodium plating for an additional 20 euros.
You can choose between yellow, white, or rose gold. The price will be calculated based on the pure gold quotation at the time of your request.
You can opt for silver gilt, which will need to be redone over time, or choose 9-carat gold, which is less expensive than 18-carat gold but has a slightly different color due to the added metals.
Yes, each piece of jewelry is designed and sculpted by hand by Sara Grace. A prototype is created, from which a mold is then made to produce multiple pieces, maintaining craftsmanship at affordable prices.
Your satisfaction is our priority. If for any reason the jewel you received does not meet your expectations, you can exercise your right to exchange or return it within 14 days of receipt. We ask you to return the product in its original, undamaged packaging. The return process usually takes one to two weeks.
It is possible to exercise the RIGHT OF EXCHANGE or WITHDRAWAL for any reason without explanation and without any penalty by communicating it within fourteen days starting from the day on which the customer acquires physical possession of the goods.
For more information, visit the Refund Policy page
Returning a product can take between one and two weeks.
Sara Grace Jewelry Gift Cards are the perfect gift for someone you love. Available in denominations of 50 and 100 euros, they can be purchased directly from the website and used on all products in the catalog. Any remaining balance is always available for future purchases and they do not expire.
You can purchase our Gift Cards here .
Gift Cards have a value of 50 and 100 euros. If the amount spent is lower than the value of the Gift Card, you can use the remaining credit on your next purchases, within and no later than 5 years following the purchase of the Gift Card.
