FAQs

This FAQ (Frequently Asked Questions) page contains answers to the most frequently asked questions by users of the site. Were collected a series of questions regarding the functioning of the site, the services offered, the products for sale and much more. In case of further questions or requests for clarification, use the form at the following link

Payments

What types of payment are accepted?

Payments accepted are Paypal, Visa, Maestro and Mastercard.

Orders and Shipping

Where can I find the confirmation of my order?

Confirmation of your order will arrive via email as soon as you have made the payment.

How can I cancel an order?

You can cancel an order no later than 24 hours from the purchase by writing to the email info@saragracejewelry.com and indicating your order number.

When will my order arrive?

Sara Grace Jewelry is a small business, therefore it does not have the possibility of having large quantities of pieces in stock. For this reason, from the moment you place your order, preparation and shipping will take approximately 15 working days.

Can I track my order?

The link to track your order will be sent to you via email by the courier as soon as the goods are entrusted to him.

You will also have the possibility to arrange by telephone with the courier to arrange the collection time or to have your package delivered to one of the DHL service points in your area.

Returns and Refunds

Can I return or exchange a product?

It is possible to exercise the RIGHT OF EXCHANGE or WITHDRAWAL for any reason without explanation and without any penalty by communicating it within fourteen days starting from the day on which the customer acquires physical possession of the goods.

For more information, visit the Refund Policy page

How long does it take to return a product?

Returning a product can take between one and two weeks.

Gift Cards

Where can I buy a Gift Card?

You can purchase our Gift Cards here .

How can I use my Gift Card?

Gift Cards have a value of 50 and 100 euros. If the amount spent is lower than the value of the Gift Card, you can use the remaining credit on your next purchases, within and no later than 5 years following the purchase of the Gift Card.